Shipping policy
Thank you for shopping at Heegold Phone Case. Here are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
We currently ship to the United States and Canada. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated 7 to 15 business days.
Please note that delivery delays can occasionally occur due to customs processing, carrier delays, or peak holiday seasons.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking information typically updates within 24 to 48 hours of dispatch.
Customs, Duties, and Taxes
All customs fees, import duties, and local taxes imposed during or after shipping are the responsibility of the customer according to destination country regulations.
Damages and Missing Items
If your package arrives damaged or items are missing, please inspect the contents and reach out to us within 7 days of delivery with your order number and clear photos of the packaging and items.
Contact Us
If you have any questions regarding your shipment, please contact us at 641762419@qq.com.